Man with Van Brentford Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Brentford provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
1.1 In these Terms and Conditions, the following definitions apply.
Customer means the person, firm, business, or organisation that books or uses the services.
Company means the service provider trading as Man with Van Brentford.
Services means any removal, collection, delivery, loading, unloading, packing, or related services requested by the Customer and agreed by the Company.
Goods means the items, furniture, boxes, equipment, or other property that are the subject of the Services.
Quotation means the price estimate provided by the Company based on the information supplied by the Customer.
2. Scope of Services
2.1 The Company provides man and van removal and transport services primarily within Brentford and surrounding areas, as well as to and from other locations in the United Kingdom, subject to agreement at the time of booking.
2.2 The specific scope of the Services, including the number of staff, size of vehicle, locations, dates, and times, will be set out in the Quotation or booking confirmation.
2.3 The Company reserves the right to refuse to carry any item that, in its reasonable opinion, is unsafe, illegal, or may cause damage to the vehicle, equipment, personnel, or other goods.
3. Booking Process
3.1 Bookings must be made directly with the Company using the contact methods specified on the Companys website or other official materials.
3.2 When making a booking, the Customer must provide accurate and complete information, including collection and delivery addresses, access details, parking restrictions, number and nature of items, and any special handling requirements.
3.3 The Quotation is based on the information supplied by the Customer. If that information is incomplete or inaccurate, the Company may adjust the price accordingly, including on the day of the move.
3.4 A booking is only confirmed once the Customer has accepted the Quotation and, where required, paid any deposit or booking fee requested by the Company.
3.5 The Customer is responsible for ensuring that dates, times, addresses, and contact details are correct in the booking confirmation and must notify the Company immediately of any errors.
4. Quotations and Pricing
4.1 Unless otherwise stated, Quotations are provided on an estimated basis taking into account the information provided by the Customer at the time of enquiry.
4.2 Quotations may be given as a fixed price or hourly rate. Hourly rate bookings will be charged from the agreed start time or arrival window until the completion of the job, including reasonable travel and waiting time, subject to the terms agreed at booking.
4.3 The Company reserves the right to apply additional charges where:
a. There are delays beyond the Companys control, including waiting time at collection or delivery addresses.
b. Access is more difficult than advised, including long carrying distances, stairs, lifts, or restricted parking.
c. Additional items or services are requested on the day that were not included in the original Quotation.
d. Work is required outside normal operating hours if this was not agreed in advance.
4.4 All prices are quoted in pounds sterling and are exclusive of any applicable taxes unless expressly stated otherwise.
5. Payments
5.1 The Company may require a deposit or advance payment to secure a booking. Any such requirement will be communicated at the time of Quotation or booking.
5.2 Unless agreed otherwise in writing, payment of the balance is due immediately upon completion of the Services on the day of the move.
5.3 Payment methods accepted will be specified by the Company and may include cash, card payment, or bank transfer, subject to availability at the time of booking.
5.4 If payment is not made when due, the Company reserves the right to:
a. Withhold delivery of Goods until payment is received in full.
b. Charge interest on overdue amounts at a reasonable commercial rate from the due date until the date of payment.
c. Recover from the Customer any reasonable costs incurred in the collection of overdue sums.
6. Customer Obligations
6.1 The Customer must ensure that:
a. The Goods are properly packed, secured, and labelled unless packing services are explicitly included.
b. Fragile or high-value items are clearly identified and separately notified to the Company.
c. All items to be moved are ready for transport at the agreed time.
d. There is adequate and lawful parking for the Companys vehicle at both collection and delivery addresses.
e. All necessary permissions, permits, or parking suspensions are obtained in good time where required.
6.2 The Customer or an authorised representative must be present at the collection and delivery locations to direct the work, confirm which items are to be moved, and sign any job sheets or delivery notes.
6.3 The Customer is responsible for protecting floors, carpets, and surfaces where required, unless specifically agreed that the Company will provide such protection.
6.4 The Customer must ensure that appliances are disconnected, defrosted, and drained before transport, and that any fixtures or fittings are detached and made safe prior to the move unless otherwise agreed.
7. Access, Parking, and Delays
7.1 The Customer must provide accurate information about access, including floor levels, lift availability, internal and external stairs, and any restrictions that may affect the Services.
7.2 The Company is not responsible for obtaining parking permissions. Any parking penalties or charges incurred due to inadequate or unlawful parking arrangements may be charged to the Customer.
7.3 If the Company is delayed or prevented from carrying out the Services due to matters beyond its reasonable control, including but not limited to traffic congestion, accidents, road closures, adverse weather, or delays caused by the Customer, the Company shall not be liable for any resulting loss and may apply reasonable additional charges.
8. Cancellations and Amendments
8.1 The Customer may cancel or amend a booking by giving notice to the Company.
8.2 Where the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred, subject to the Companys discretion and any stated non-refundable elements.
8.3 Where the Customer cancels within 48 hours of the scheduled start time, the Company reserves the right to retain part or all of the deposit and may charge a reasonable cancellation fee to cover costs and loss of business.
8.4 If the Customer fails to be present at the agreed time and location or otherwise fails to provide access so that the Services cannot be carried out, this may be treated as a same-day cancellation and charged accordingly.
8.5 The Company reserves the right to cancel or reschedule a booking in exceptional circumstances, including vehicle breakdown, staff illness, or other events beyond its reasonable control. In such cases, the Company will endeavour to offer an alternative date or time. The Companys liability will be limited to the return of any deposit or prepayment received for the affected booking.
9. Restrictions on Goods
9.1 The Company will not carry prohibited or dangerous items, including but not limited to:
a. Illegal substances, stolen goods, or items unlawfully in the Customers possession.
b. Explosives, firearms, weapons, or ammunition.
c. Hazardous chemicals, flammable liquids, gases, or toxic materials.
d. Live animals or perishable foodstuffs, unless expressly agreed.
9.2 If such items are discovered during a job, the Company may refuse to transport them and may terminate the Services without liability, while retaining any amounts paid.
10. Waste and Disposal Regulations
10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier unless this has been specifically agreed and properly licensed.
10.2 The Customer must not request the Company to dispose of household, commercial, construction, or hazardous waste unless such disposal is expressly agreed and legally compliant.
10.3 Where the Company does agree to remove items for disposal, the Customer confirms that they are the lawful owner or have the legal right to dispose of those items.
10.4 Any charges for disposal or recycling will be quoted separately and may include tipping fees, handling charges, and any additional labour or transport costs.
10.5 The Company reserves the right to refuse to collect or dispose of any item that it reasonably believes may breach waste regulations or environmental law.
11. Liability and Limitations
11.1 The Company will take reasonable care in handling and transporting the Goods. However, the Companys liability is subject to the limitations set out in this clause.
11.2 The Company will not be liable for any loss or damage to Goods unless caused by its negligence or breach of contract.
11.3 The Companys liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall in any event be limited to a reasonable amount having regard to the value of the Goods and the price of the Services, subject to any specific insurance arrangements agreed in writing.
11.4 The Company shall not be liable for loss or damage arising from:
a. Goods that are improperly packed or inadequately protected by the Customer.
b. Normal wear and tear, scratching, scuffing, or minor damage inherent in handling and transport.
c. Disassembly or reassembly of furniture or equipment, unless specifically agreed and undertaken with due care.
d. Inherent defects, faulty construction, or pre-existing damage to Goods.
e. Electrical or mechanical derangement of appliances or equipment unless there is clear evidence of external physical damage caused by the Company.
11.5 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of data, or loss of opportunity.
11.6 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be excluded or limited.
12. Claims and Complaints
12.1 Any visible loss of or damage to Goods should be reported to the Company as soon as reasonably possible and noted on any job sheet or delivery document where available.
12.2 The Customer must notify the Company in writing of any claim for loss or damage within a reasonable time after completion of the Services, and in any event no later than seven days from the date of the move, providing full details and supporting evidence where available.
12.3 The Company will investigate any complaint or claim and may request additional information or photographs. The Customer must cooperate reasonably with any such investigation.
12.4 Where liability is accepted, the Company may at its discretion repair the item, replace it, or offer a reasonable financial settlement, subject to the limitations set out in these Terms and Conditions.
13. Insurance
13.1 The Company maintains appropriate insurance in connection with the operation of its business, subject to the terms, conditions, and exclusions of the relevant policies.
13.2 It is the Customers responsibility to consider whether additional insurance is required for high-value or particularly fragile items and to arrange such cover independently if needed.
14. Data Protection and Privacy
14.1 The Company will collect and process personal information from the Customer for the purposes of providing the Services, administering bookings, and handling payments and enquiries.
14.2 The Company will take reasonable steps to protect personal data and will not sell or knowingly disclose it to third parties except where necessary to provide the Services, comply with legal obligations, or with the Customers consent.
15. Subcontracting
15.1 The Company may use employees, agents, or subcontractors to perform all or part of the Services, but will remain responsible for ensuring that the Services are carried out in accordance with these Terms and Conditions.
16. Force Majeure
16.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, natural disasters, accidents, road closures, strikes, civil unrest, or acts of government.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
18. General Provisions
18.1 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
18.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior agreements, understandings, or representations, whether oral or written, relating to their subject matter.
18.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.
By confirming a booking with Man with Van Brentford, the Customer acknowledges that they have read, understood, and agree to these Terms and Conditions.
